It is often said that lean is 90% people and 10% tools. Knowledge is the factor which determines the rate of change in organizations. How do we learn and teach this knowledge within our organization? Many organizations use a “train the trainer” method where knowledge is handed down from one individual to the next. This is like the school age game “telephone” where one person tells a story to someone who tells someone else and so on till the end of the line where the final result is a variant of the original. The variation from this type of training can result in confusion, longer cycle times, rework, and defects.
A lean tool that can be employed for teaching is a Single Point Lesson, SPL (or One Point Lesson). Single point lessons originated from TPM (Total Productive Maintenance) as a method to teach knowledge and skills necessary for autonomous maintenance.
Keeping in mind this mantra:
- Teaching occurs when an opportunity for Learning is presented.
- Learning occurs when there is a change in behavior.
- Teaching is only VALUABLE when there is a subsequent change in behavior.
To learn about about single point lessons and to see an example continue reading here.
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