I
have found that the best leaders for Lean have high level of emotional
intelligence. Emotional intelligence is the ability to identify, assess, and
control the emotions of oneself, of others, and of groups. Leaders must be more
emotionally intelligent to be more effective and efficient at maximizing
outcomes and desired results. The ability to express and control our own
emotions is important, but so is our ability to understand, interpret, and
respond to the emotions of others.
Lean
managers must have effective capability in the following domains to be
successful:
Self-Awareness
The
ability to read your own emotions and recognizing when they are negatively
affecting performance and when gut instinct can be used to guide decisions.
Self-Regulation
The
ability to control your emotional responses and avoid impulsive behaviors. Self-regulation allows you to adapt to
changing circumstances appropriately.
Empathy
The
ability to sense, understand, and react appropriately to the emotions of
others.
Social
Skills
The
ability to communicate with people, inspire them, influence them, and
effectively manage conflict.
Self-Motivation
The
ability to remain outwardly motivated even when under pressure, tired, or faced
by complex challenges.
Without
emotional intelligence it will be very difficult to implement Lean
successfully, because the behavior of leaders will work against its adoption.
The more senior a person is, the more important it is that they have mastered
and understood emotional intelligence.
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