"A handful of skill is better than bagful of gold." — Irish Proverb
Problem solving is an essential skill in the workplace and personal situations. Everybody can benefit from having good problem solving skills as we all encounter problems on a daily basis; some of these problems are obviously more severe or complex than others.
Problem-solving may seem straightforward at first glance, but there are many employees who stumble over one or more of the critical steps, failing to successfully resolve workplace issues. Successful problem-solving requires several important skills that will help you proceed efficiently from identification to implementation.
In the early stages of problem-solving, you need to have strong observational skills. Rather than accepting issues at face value, you need to demonstrate lateral thinking and analytical abilities. These will help you properly assess what's going on and pinpoint the core cause of the issue.
As you explore potential solutions to the issue, you must demonstrate persistence. Finding the right approach to the issue won't come easily. Innovative thinking will serve you well. Employees who know how to utilize their creative thinking facilities will excel in the second and third stages of problem-solving, as they're able to come up with approaches that others have overlooked.
Implementing your solution requires its own skill set. This typically requires a careful balance of teamwork and leadership. You'll need to demonstrate resilience to withstand inevitable pushback from co-workers who resist change. Both communication and negotiation are important at this point. Once you've implemented your solution, you'll need to utilize critical thinking and attention to detail as you assess the results and tweak your strategy as needed to make sure the problem is successfully resolved.
This old Irish proverb rings true for me. How about you? What are your best skills and who will you pass them on to.
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