Organizations
can't stop the world from changing. The best they can do is adapt. The smart
ones change before they have to. The lucky ones manage to scramble and adjust
when push comes to shove. The rest are
losers, and they become history.
As
organizations maneuver in an effort to cope with rapid change, some careers
always get caught in the cracks. It’s unfortunate, but unavoidable. Some
employees get pinched and, naturally, people cry foul. They accuse top
management of “breaking the psychological contract,” of changing the rules. But
it’s more accurate to say the organization is merely responding to a rule
change called the world. The irony is that executives are in no-win situation. If they’re smart, and change early like they
should, they’re described as uncaring and over-reactive. If they drag around
and don’t change until the world forces the issue, they’re considered inept as
well as cruel.
Part of the
problem lies in the “entitlement” mindset that has crept into our thinking over
the past several decades. People come to believe that, because of all the years
of work they put in, the organization “owes” them continued employment.
Sticking with an outfit – loosely referred to as loyalty – was supposed to
entitle a person to job security. Employees learn to expect regular pay
increases and periodic promotions. Some folks even go so far as to presume they
have a “right” to expect their employees to keep them happy and provide job
satisfaction. The burden of responsibility for people’s careers shifted further
and further away from employees, and more onto the back of the employers. Both
parties bought into this system, and it has been bad for all concerned.
Too often employees
rested on their past achievements, instead of requiring themselves to
constantly improve their skills. They counted on their work history to qualify
them for a promising career future. They became too dependent on their
employers, expecting protective policies to shield them from the raw forces of
change going on around the globe.
Obviously, it
hasn’t work. High-velocity change has eliminated the need for many jobs.
Because of new technology and global competition, organizations are being
reshaped and work is being done differently. The marketplace is merciless, and
it puts definite limits on how generous or protective an organization can be
with its people.
This means you
should reframe your relationship with the organization, just as it must reframe
its relationship with customers and competitors. Don’t fall into the trap of
assuming that you’re automatically “entitled” to pay increases, promotions, or
even your job…even if you perform well.
Circumstances will keep changing. The best thing you can do is
constantly improve your skills, stay flexible, and never con yourself into
thinking that your employer is supposed to protect your future.
The era of
entitlement is ending. Instead rely on your “rights,” take personal
responsibility for your career. Put your faith in the future…and in yourself.
Embrace change, and develop the work habits you need for job success in the
Information Age.
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