The
establishment of cross-functional teams requires a lot of thought and open
communication. The probability of success depends on the readiness of your
organization to implement major change and capability to establish teams. Teams offer a competitive advantage to
organizations:
Teams require
less overhead than traditional organizations and give better service…
Teams give and
advantage where quality is a major issue, where service is a major issue, and
where cost is a major issue – and I don’t know any business where those there
aren’t a major issue.
Further, teams
offer a way for employees to enrich their work. They no longer have to “park
their brains at the door” when arriving at work. These kinds of organizations allow
people to make decisions and to function in a way that builds their self-esteem
rather than in a way that erodes it.
To help
organizations get started, try the following teamwork test:
Do employees
depend on each other extensively within or across functions or departments?
How and where
might better coordination (teamwork) enhance your productivity, quality, or
customer service?
How and where
would work teams benefit your organization and employees?
How would
employee teams fit your organization’s long-term goals and strategies?
How will a
team-based organization affect your resources?
What influence
would employees teams have on job satisfaction and employee commitment?
The new team
culture requires that employees contribute, initiate action, ask questions,
solve problems, and share responsibility for the success of the team,
department, and organization. It requires that they own their own behavior and
become team players rather than individual experts operating in a vacuum. It means
improving their coordination, communications, and decision-making within the
context of a department team or multiple teams. The bottom line is that they
become more accountable for what and how they do things and for sharing the
responsibility for the culture change… the change in culture requires a journey
for all organizational members.
No comments:
Post a Comment