A healthy
company culture is crucial for a business to operate efficiently. Given that
employee well-being often depends on how well they interact with each other,
fostering a positive company attitude helps growth within the business as well
as promotes a healthy work environment.
However, it can
be easy for leaders to miss when the corporate culture might actually suck. There
are many tell-tale signs of a toxic work environment, including these seven big
ones that send good employees running for the door:
1. Turnover is
High
Let’s get the
obvious red flag out of the way first. It’s rarely a good sign that people
aren’t sticking around for very long.
If your
workplace is a revolving door of new faces, you definitely have a turnover
problem.
I’d argue
further that turnover is not the only problem here. All the hush-hush about
turnover signifies an unnerving company culture. No one seems to care enough to
ask, “Hey, where’d John go?” Or maybe they do care, but they are afraid to ask
about a disappearing coworker. That is a clear indicator of even more flaws in
the culture of the company.
2. Employees
Don’t Spend Time Together
I’m not saying
your colleagues need to be one big happy group of best friends, but the word on
the street is that it’s good for business to have friends at work.
After all,
friendship = trust, and trust = better
on-the-job performance. There are some drawbacks with the biggest being that
having friends at work is more likely to deplete our emotional energy more than
if we didn’t give a rat’s about our coworkers. However, it’s pretty clear that
emotional connections built at work foster a more productive, more
culture-conducive environment.
If no one
spends time together outside work, your organization could be missing out on a
big chunk of employee satisfaction. The lack of emotional connection and trust
might contribute to a clog in the flow of good ideas.
3. Lack of
Ideas from Employees
In my experience,
if you seldom hear “I have an idea!” in the workplace, you have a problem.
The problem is
probably not that your colleagues don't have ideas. They’re human. With working
brains. Those brains spend 40 hours per week at the office. It’s preposterous
to think that they don’t have any ideas on how to improve things a little
around here.
It's more
likely that your colleagues aren’t sharing their innovative thoughts. Oh, they
have them—trust me. Where is the engagement of employees gone?
4. De-energized
and Unmotivated Workers
This usually
indicates a fear-based culture lacking the practice of encouragement and
respect often found in a caring environment led by strong servant leaders.
A toxic work
culture does not welcome employees to offer their ideas, input, creativity or
strengths to the overall company strategy because they are merely worker bees.
Managers
dismiss the value of their people and employees are seen as cogs rather than
worthy colleagues and business partners in producing excellence. This will suck
the life, energy and motivation straight out of your employee.
5. Fear of
Failure, Discourage Risk
Part of
learning and growth is trial and error. Not everything can be predicted,
practiced and projected. If your company culture awards short-term performance
and punishes risk takers, you’ll be cultivating a norm of anti-innovation.
Allowing employees to fail quickly without repercussion encourages your team to
explore possibilities and be more innovative. Your team will feel more valued
when it has a voice and that will benefit your business.
6. Shareholder Value
is More Important than Customer Value
I believe that
relentlessly driving up customer value will lead to increased shareholder
value. But relentlessly driving up shareholder value might not help customers
at all. The financial markets are a fickle beast at best, and today’s trophy
businesses are tomorrow's turkeys. The markets seem to act like a lake full of
fish (Piranhas), chuck in a good looking piece of food, and everyone wants a
piece of it. The current trend is for businesses to buy up highly prized
companies, and sometimes this works when the sum is greater than the parts. But
if your business sucks, buying one that doesn’t won’t help you and will just
spoil a perfectly good business. You can’t graft success onto a failure.
7. Everyone is Stressed
and Under Pressure
The surest sign
your organization is sick is when it makes its employees sick. Too much
pressure or stress on people doesn’t work or isn’t sustainable. Good employees
will put more pressure on themselves than any manager could. They are
self-motivated, and know what needs to be done. An organization needs to
nurture and nourish talent then focus it. It is that simple.
Different
people react differently to stress. Some thrive, others give up and some even
subvert the pressure into negative feelings and behavior. But does your company
offer praise as well as pressure? Or does it beat you with a stick when you
don’t perform, and then beat you with a carrot when you do?
Most companies
want great company culture, but only a few do what it takes to actually have
it. It certainly doesn’t come easy but pinpointing your weaknesses and shifting
your work environment will put you on the right path.
Building great
company culture is about being inclusive of all employees, creating a shared
philosophy to guide your decisions and protecting that foundation by bringing
on and empowering the right people.
When you have
great company culture, you’ll feel it, and so will everyone in and around your
company. It is not easy to achieve but, once done right, it can't be ignored.
We constantly need to be reminded about this, Tim. It is the leader's role to be clear about the vision. A new vision will demand a new culture. In the end, this is the root cause of all those 'lean failures' that people talk about. Keep talking about it!
ReplyDeleteGreat article, it definitely points out some things to avoid once a student like myself enters the real world. I started to compare the reasons to the deadly wastes, and think that the first is related to overproduction. Like you said, the workplace shouldn't be a revolving door, and there shouldn't always be new faces. So we have to look at the higher ups in the company, and ask ourselves the 5 whys to figure out why people are coming and going.
ReplyDeleteCorporate culture is so important when considering employee satisfaction and retention! Most importantly, the fear of failure or risk and penalization can contribute to major waste within the area of the corporation.
ReplyDeleteHI there - I'd also add "If alot of people are taking phone calls in the parking lot." A sure sign things aren't great at work.
ReplyDeleteThanks for sharing!
Adrian
www.adrianbaillargeon.com