Lean Quote: When Done Well, Leadership Communication Inspires Trust and Positive Change

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"When done well, leadership communication inspires trust and positive change."   —  Moryah Jackson, linkedin

Communication is more complicated than the simple mechanics of sending and receiving information — when leaders harness the ability to communicate well, they translate important data quickly and accurately.

Communication is one of the most important skills a leader can have. It takes purpose and intention to implement effective communication. You must know how and when to communicate and select the appropriate mode for your audience. Whether writing, conversing, presenting, or facilitating, leaders must excel at communication in all of these modes. It’s the only way to meet people’s individual needs and enable important human connections.

3 Important Facts About Communication for Leaders

1. Authenticity counts — a lot.

Be honest and sincere. Find your own voice; avoid using corporate-speak or sounding like someone you’re not. Let who you are, where you come from, and what you value come through in your communication. People want, respect, and will follow authentic leadership. Forget about eloquence — worry about being real. Don’t disguise who you are. People will never willingly follow someone they feel is inauthentic.

2. Visibility is a form of communication.

If you want to communicate well, be accessible. Emails and official missives aren’t enough. Be present, visible, and available. Getting “out there” — consistently and predictably — lets others know what kind of leader you are. People need to see and feel who you are to feel connected to the work you want them to do. Find ways to interact with all of your stakeholder groups, even (and especially!) if communicating in a crisis.

3. Listening is a powerful skill.

Good communicators are also good listeners. When you listen well, you gain a clear understanding of another’s perspective and knowledge. Listening fosters trust, respect, openness, and alignment. Active listening is a key part of coaching others. Allow people to air their concerns. Ask powerful questions that open the door to what people really think and feel. Pay close, respectful attention to what is said — and what’s left unsaid.