Lean Quote: Listen to the People You Lead

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"It’s okay to admit what you don’t know. It’s okay to ask for help. And it’s more than okay to listen to the people you lead–in fact, it’s essential."  — Mary Barra

It is hard to know what your employees want and need if you do not truly hear and understand what they are saying. Set aside a designated time to meet one-on-one with each employee at least once a month. During your meeting, actively take notes on what your employee is saying and asking. Your notes will help you to listen more effectively.

Listening to employee feedback and implementing their suggestions boosts morale as it shows that your employees’ voices are being heard and respected and that you listen to and value their opinion.

Let employees have their say on how their job and the business in which they work can be improved. Let them contribute to the decision-making process and direction that the company is heading in.

Employees have first-hand experience of working in your company and the way that it operates so their insights can be some of the most valuable. Listen to and act on these ideas - they may even be able to suggest why morale is so low.

As a leader, the ability to listen is something you must do maximally. As a matter of fact, you should do more listening than talking. It is important that you take your time to listen to your employees. It helps you to know what they think and how they feel. It also makes you approachable and easier to trust. Listening to your employees also gives you an idea of how satisfied they really are, what their pain points are and what to improve to help you work better.