Lean Quote: Never Give Up!

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"Before you say you can’t do something…TRY IT."   —  Sakichi Toyoda

When you’re pursuing a worthwhile goal it’s almost inevitable that at some point you’ll think one or more of the following:

• “This is harder than I thought it would be.”
• “Why is this taking so long?”
• “I’m getting nowhere with this.”
• “I keep failing at this goal.”
• “I can’t do this. What was I thinking?”

And when you do have one—or more—of these thoughts, it’s very likely that you’ll want to give up.

Not giving up is a mindset. And it’s a mindset that you can adopt. What you do need is to constantly tell yourself the following:

• I persist when things get tough.
• I will either find a way or make one.
• Every problem has a solution, and I have the perfect ability to find it.
• Every day I gain more knowledge and insight about what works and what doesn’t, which means I’m getting stronger and wiser.
• Setbacks are temporary.
• I will find a way through this.
• Think! What’s the best thing to do now?

Having an “I won’t quit” mindset will make it much easier for you to persist—and refuse to give up—until you achieve your goal.

When you feel like quitting, look at all your reasons why your goal is so important to you. If need be, add even more reasons why. The greater the quantity of reasons—and the stronger the reasons—that you have to keep going, the more likely it is that you won’t quit.

Refusing to give up doesn’t mean that you should simply keep doing the same thing over and over again. If the approach that you’re currently using isn’t working, try a different approach. Continue in this way until you find a method, technique, or strategy that does work.

When you want to quit, push yourself to keep taking consistent action toward the achievement of your goal. Even if you haven’t seen results yet, you never know what may be happening underneath the surface.

Just because you can’t see anything yet, although you’ve been working on your goal for awhile, this doesn’t mean that nothing is happening. You may be closer to achieving your dream than you think. Don’t give up, when you could be just moments away from succeeding. Keep chipping away.

Achieving large, hairy goals isn’t easy. Somewhere along the way it’s very likely that you’ll want to quit. But when you feel like quitting, don’t give up. Live your best life by refusing to quit.

Lean Quote: Attitude More Than Anything Else Will Determine Success

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"It is our attitude at the beginning of a difficult undertaking which, more than anything else, will determine its successful outcome."   — William James

Managers can and should influence an employee's attitude.  If someone has a negative attitude or is convinced an opposing idea is better than yours use these nine principles to change people's attitudes without giving offense or arousing resentment:

1. Begin with Praise and Honest Appreciation.  Begin by finding a common point on which both can agree, something the other person has done well and for which specific praise can be given.
2. Call Attention to People's Mistakes Indirectly.  This is the difference between saying "You're dumb!" and "What you did was dumb and I know you're better than that!"
3. Talk about your Own Mistakes before Criticizing Others.  A mature manager will probably admit that he or she has made the same mistakes that others make.  Sharing this fact before delving into the other person's error will cement the relationship and pave the way for constructive action.
4. Ask Questions instead of Giving Direct Orders.  This is a powerful principle to develop creative thinking on the part of subordinates.
5. Let the Other Person Save Face.  A "cornered" animal will fight back; so will we.  Give a person an opportunity to save his or here self-image.
6. Praise the Slightest Improvement and Praise Every Improvement.  When a person is doing something new, he or she needs immediate feedback and feeling of accomplishment.
7. Give a Person a Fine Reputation to Live Up To.  The most important "reputation" a person can live up to is the manager's high opinion of that person.  If they sense you turst and respect them, they will work very hard to earn that trust and respect.
8. Use Encouragement.  Make the Fault Seem Easy to Correct.  Wether an employee changes his or here attitude or behavior will depend largely on their conception of the difficulty of changing.  You can help them by using this principle.
9. Make the Other Person Happy about Doing the Thing You Suggest.  This is accomplished by sharing the benefit to the other person that will be the  result of doing the thing you suggest.

Why The Best Managers Are Always Good Listeners

There are many roles a manager must fulfill. They vary from industry-to-industry, but in every case, they are numerous. However, one skill that’s useful in most tasks that a manager undertakes, is that of being a good listener.

Part of a manager’s role is to make people feel valued. Others include:

•   Giving instructions.
•   Sharing or delivering important news.
•   Striking deals and making agreements.
•   Assessing and management of grievances.

Of course, these aren’t a manager’s only responsibilities. What those listed here all have in common, though, is that listening is a key component. Yes, there is much planning and talk required. However, without the ability to listen well, a manager will be less effective.

Listening is important because it’s the most direct way of understanding what someone is trying to tell you. It might not always seem important to you. But, if people are able to speak to you, happy in the knowledge that you will really listen to them – and not just hear them – then they will think of you, their manager, in a more positive light.

With all the pressures that managers are under, it can be difficult to do everything that’s required, in the allotted time frame.

The key points in becoming a good listener are:

•   Engage in active listening.
•   Switch off or move away from electronic devices.
•   Keep focused on the main message.
•   Concentrate and try to avoid misunderstandings.
•   Be patient.

To get your skills up to speed, read this guide which details tips on how to become a better listener.

About the Author:

Jackie Edwards is now a writer after a successful career in HR and Management. She's a mum to two small girls and a menagerie of pets and in her free time volunteers for a number of local mental health charities.