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Wednesday, January 18, 2012

STOP SOPA


On Jan 24th, Congress will vote to pass internet censorship in the Senate, even though the vast majority of Americans are opposed. We need to kill the bill - PIPA in the Senate and SOPA in the House - to protect our rights to free speech, privacy, and prosperity. We need internet companies to follow Reddit's lead and stand up for the web, as we internet users are doing every day.

Today, on January 18th, dozens, if not hundreds, of websites will join in a blackout strike to protest this legislation. Please see this page for more information. 





Contact your representatives to let them know your dissatisfaction.




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Tuesday, January 17, 2012

Sharpen Your Focus by Selecting the Vital Few Breakthrough Objectives with Hoshin Kanri


In any given year, there are many opportunities to advance toward the vision. While all contributions are welcome, the purpose of Hoshin Kanri is to select those annual objectives that will give the organization the greatest possible advantage.

To this end Hoshin Kanri recognizes and distinguishes two kinds of annual contributions:

1. Incremental improvements to existing processes or methods (“kaizen”), and
2. Activities aimed at making dramatic improvements in strategically vital business systems and processes (“kaikaku”).

Incremental, non-breakthrough activities improve the health of the key business processes. However, some performance gaps are large and cannot be closed using an incremental approach to improvement. A plan to achieve the vision must include both sets of activities.

The Hoshin Kanri process identifies and concentrates resources on the vital few stretch achievements that support the vision. It separates those performance issues that require dramatic improvement from the many incremental improvements that can achieved at the local level. All the changes that the leadership believes to be incremental are skimmed out of the strategic plan and addressed through quality in daily work. The remaining category of contribution – the vital few breakthrough achievements – becomes the heart of the Hoshin Kanri process.

Does this mean that managing strategic breakthroughs is more important than managing daily work? Not at all! Breakthrough activities and daily maintenance are necessary parallel processes to ensure the health of the business. They both need to be managed in a disciplined way. Each manager needs to ensure that the basic processes that support the business are healthy. At the same time, each manager needs to ensure that the fundamental changes and competencies necessary for the long term health of the organization are being implemented.

Annual objectives can either work toward the vision or confound the process. Linking annual objectives with the strategic intent brings focus and control to the change process.

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Monday, January 16, 2012

Daily Lean Tips Edition #25

For my Facebook fans you already know about this great feature. But for those of you that are not connected to A Lean Journey on Facebook or Twitter I post daily a feature I call Lean Tips.  It is meant to be advice, things I learned from experience, and some knowledge tidbits about Lean to help you along your journey.  Another great reason to like A Lean Journey on Facebook.

Here is the next addition of tips from the Facebook page:

Lean Tip #361 - Break large, difficult goals into smaller, manageable goals.

Large, difficult, or complex goals can be both overwhelming and discouraging if progress does not come quickly. The solution to both of these is to break the big goal into smaller goals, actually creating a separate goal for each part. By shelving some of the pieces until a later date, you can avoid feeling overwhelmed or discouraged.

Lean Tip #362 - Recognize partial accomplishment, it’s still accomplishment.

Partial accomplishment is still accomplishment. Suppose you're living a sedentary lifestyle and you set a goal to start running 10 miles every week. If you only manage to run eight miles most weeks, then it's important to recognize that this is a huge improvement over running none at all and that you have been much more successful than if you had never set the goal in the first place. Acknowledging partial success is very important if you intend to set challenging or lofty goals.

Lean Tip #363 - Internalize the lesson of perseverance.

It is usually true that something, no matter how difficult, can be done if someone spends enough time trying to do it. If you think of any goal as requiring a finite number of steps (tasks), then each task completed is one step closer toward completion of the goal. Again, the key is often to break the steps down into what may seem to be absurdly simple tasks, but ones that you know you can complete, thereby making measurable progress and establishing forward momentum.

Lean Tip #364 - If you get stuck or stop, just start back up again.

So long as you are working toward your goal and following a plan, you haven't failed. If you stop, just start back up again. And remember, every step forward, every single task you check off as completed is a small accomplishment unto itself. Focus on just taking that next baby step, then the next, then the next. If the tasks are too difficult, then break them down into absurdly simple tasks, ones that you're guaranteed to complete.

Lean Tip #365 - Accept personal responsibility for staying on track.

Accept personal responsibility for staying on track with your goals. It's not up to anyone else, just you. You alone decide what you want to accomplish, and when. Life has a way of distracting us from what we'd like to be doing much of the time.

Lean Tip #366 - The process of reflection can be a powerful process for learning.

The process of thinking about learning - the process of reflection - can be a powerful process for building self-awareness and self-confidence. Reflection increases self-knowledge, better preparing people to make deliberate, well informed choices for their futures.

Lean Tip #367 - Reflection enhances learners' abilities.

Reflection enhances learners' abilities to see connections between various learning contexts (e.g., community, work, and school) and the transferability of their knowledge, skills and attitudes. Reflection involves four main steps:
1. having an experience,
2. thinking about the experience,
3. learning from the experience, and
4. applying what has been learned.

Lean Tip #368 – Your daily activities are a goldmine of knowledge and skills.

Everyday activities provide many opportunities for learning. People often take this learning for granted, because many daily activities are either easy for them or just part of their 'routine.' By reflecting on their daily activities, learners can gain a deeper understanding of the tasks involved, which will reveal knowledge and skills that might otherwise be overlooked.

Lean Tip #369 – Set a path to your goal.

Learning is like a journey and when planning a journey it helps to have an idea of where you want to go and what you want to achieve. You can change/adjust your goals or your path at any time; exciting opportunities could arise that you might not have anticipated before starting on your journey. In any case, moving towards your goal requires you to make choices and then take some steps - even tiny steps - in that direction. Remember "the journey of a thousand miles begins with a single step" (Lao-Tzu, 604 BC -531 BC).

Lean Tip #370 – Life’s memorable moments are valuable to our perspective.

Memorable moments can happen at any time in a person's life. These moments occur often when people least expect them and yet can alter a person's life forever. When these moments occur, people often feel that their whole perspective on life has changed; they have a new perspective on themselves and others, as well as things that happen. These memorable moments may be happy or difficult, but are certainly valuable as is revealed through a process of reflection.

Lean Tip #371 - Think Before You Speak.

Know what you want to say and make your point quickly. By doing so, it is more likely that the listener will remember your message. Know why you are having the conversation and what you want to accomplish from it before you begin to speak. If possible, let the other person know the conversation topic in advance, and keep the conversation focused.

Lean Tip #372 - Stop Talking and Listen To Be A Good Communicator.

The best way to be a good communicator is to be a good listener. Think of your conversation as a tennis match, with each person taking turns serving and receiving, or speaking and listening. When it’s your turn to listen, do just that. Give the other party your undivided attention. Don’t think about what you’re going to say next or you may miss something important. When you actively listen, it shows the other person that you value what they have to say.

Lean Tip #373 - Ask Clarifying Questions When Communicating With Others.

To gain the most from any interaction, find out what people want. Don’t ask questions that can be answered with a “yes” or a “no.” Instead, ask open-ended questions that will give you more insight into their thoughts and feelings. If you aren’t clear on a point they are trying to make, ask for clarification. Then, restate what you heard and ask them to verify that you received their message correctly.

Lean Tip #374 – Be Mindful Of Your Body Language When Communicating.

Studies show that 93% of communication is non-verbal. Make sure you make good eye contact, stand tall, and keep good posture. If you want to let the other person know you agree with them, don’t fold your arms tightly cross your legs or turn your body away from the person. Instead, try to match their body positioning; this indicates silent agreement. Make sure your message and your body language match. If there is any discrepancy, people are more likely to believe what your body language is saying than your words.

Lean Tip #375 - Be Open to New Ideas.

Don’t assume you know everything about a given topic and close off your mind. Instead, relax and allow time to receive vital input from another person. Listen attentively and consider how new ideas may apply to things you already know. If you find someone does know more than you about the topic, don't be afraid to yield control, as the new information can add to your knowledge, encourage you to study further, or even change your mind!


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Friday, January 13, 2012

Lean Quote: Dogged Persistence Will Ensure Lean Actually Happen

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"Little drops of water wear down big stones." — Russian Proverb

It is truly miraculous to think that tiny droplets of H2O can team up and relentlessly, persistently, determinedly beat down on a stone to subsequently wear, carve, and sculpt. I like to think of this as a lesson in how we should approach hindrances and roadblocks in our Lean journey. What do you do when you hit a rock in in the path? Do you back-off and become discouraged, only to slow the flow of your persistence?

Striving for excellence is an ongoing process that requires persistence. I often say that it is the Lean leader who must apply constant gentle pressure if they want Lean to be a success. Dogged persistence will assure that lean actually happens.

Think of the water droplets and their undeterred poise in carrying out the task at hand—wearing away stone. Whatever the stone may be that lies as a nuisance on your path—meet it, wear it down, and break it!

Never give up; keep going, especially when the road is not so clear.



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Thursday, January 12, 2012

The Cost of Poor Quality

This 6 minute video clip was presented at the 20th Annual Audit Division Conference. It preceeded the Key Note Address by Sipho Tjabadi, General Manager of the Quality Management Group-Capital. It highlights the importance of a quality based customer focused mindset.

‎"Quality can make the difference between excellence and disaster." Dramatic video from ASQ Audit Division.



Don't break the cardinal rule of quality. Understand the internal and external customer needs and strive to exceed them.  Lives and untold losses could depend on it. Make quality a way of your life.



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Wednesday, January 11, 2012

4 Steps to Ensure Your Resolution Success

This is the time of year when people are trying to turn over a new leaf. The beginning of the year marks a point where people make New Year’s Resolutions. Unfortunately, many fail to keep those resolutions. In fact, 81 percent of resolution's fail within two years. The top New Year's resolutions rarely change year to year. The most popular typically revolve around losing weight, managing stress, getting out of debt, quitting smoking, and learning a new skill.

Setting the right type of New Year’s resolutions is a great way to plan the New Year. But setting resolutions is only the first part. If you are serious about keeping your resolutions there is something you can do about it.

The solution is to have a process that you follow when you need to make a change or solve a problem; A process that will ensure you plan, test and incorporate feedback before you commit to implementation.



A popular tool for doing just this is the Plan-Do-Check-Act Cycle. This is often referred to as the Deming Cycle or the Deming Wheel after its proponent, W Edwards Deming. A closed loop system, it emphasizes four repetitive steps:

First, start with an idea and create a PLAN to make it happen.
Then, DO adhere to the plan, and take corrective action when necessary.
Next, analyze and CHECK progress toward your goal and identify the root causes of obstacles.
Finally, take appropriate ACTion. If the outcome matches expectations, then standardize the process to maintain the gains. If the results were disappointing, then modify the process to eliminate the root cause of remaining problems. In either case, repeat the process starting again with PLAN.

While these steps appear in a linear sequence, when implemented the phases are best thought of as concurrent processes that can continually be improved. This is the key to seeing your resolution through to the end.

Keeping your resolution isn't easy but, following the PDCA cycle will yield better results and sustained improvements. Taking the time to plan, check, and act will pay dividends.



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Friday, January 6, 2012

Lean Quote: Expectations are Leftover Praise

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"Expectations are just leftover praise. They are a blessing. If you didn't have the capability to meet them, they wouldn't exist." — ~ Chris Shiflett

When a lot is expected of you, it's very easy to let the pressure of meeting those expectations get to you. In fact, it can be paralyzing, and that's not good. We often look at our expectations as something we desperately need to meet—as a possibility for failure—but Chris Shiflett offers another way to look at them.

What is good is that if you succeed and you meet those expectations, the cumulative impact is exponential. That's because expectations are just leftover praise. You've earned them by doing something great.

When someone expects you to do something, it's because they hold you to a certain standard. If that standard is high, it's because they believe you're capable, or should be capable, of meeting it. If you see your expectations as unreasonable, perhaps the problem isn't that they actually are but that you need to believe in yourself as much as other people do.

Employers who recognize and praise their employees raise morale; they also motivate their workers to increase productivity. Praise is a method of keeping focus on the positive of any situation. The reason behind giving praise is to build up self-esteem, to give a belief of personal satisfaction, with the addition of feeling secure within one’s self. There is a sense of confidence that one has when one knows that someone has paid attention and has encourage them with a positive response, due to their efforts. So in praising your employees it will only encourage them to do well at whatever task they are faced with doing.

So, the next time you feel overwhelmed by expectations, just remember that if you weren't capable of meeting them, they wouldn't exist.


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