Lean Quote: Leadership Takes Away Excuses

On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

The coach’s (leaders) job is to take excuses away from the player – no travel problems, no equipment problems, no bad practices, no bad game plans – so that there is nowhere for the player to look but in the mirror.” — Former Hockey Coach Barry Melrose

Many
businesses will face immense challenges on the road to success. They will also
be presented with opportunities to overcome these challenges. Don’t squander
your potential with self-imposed limitations. Don’t make excuses for why you
cannot engage more fully. Capitalizing on your chances is a matter of empowering
employees by removing roadblocks for the greater good of the business.
Leaders
are leaders because they break down the barriers inhibiting performance and
motivate to achieve results. Even if not the experts, they learn to coordinate
with the key people who can accomplish the task.
When
you hear lots of excuses from your employees, it means they’re under the
impression that you’re blaming them or about to blame them. The simple resolve
is to say, “I’m not interested in fixing any blame, I’m only interested in
fixing the problem.”
The
moment you hear an excuse, your concern has to be fixing the issue.
Effective
coaching is about identifying ways to overcome the true barriers to
performance; these are often deep seated value-based limiting factors, which
cannot be underestimated. The most effective leaders “take away
excuses”–creating accountability and high performance, instead of just
talking about it.
So, have you created a Lean environment free of
excuses? I’d like to hear how you have addressed excuses.



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