A Lean Journey 
Real
communication opens the tap for unrestricted flow of information. It’s not an
easy process. It must be gradual. It requires trust and courage. To maintain
credibility, management must strictly follow its own message. Real
communication is based on mutual trust.
communication opens the tap for unrestricted flow of information. It’s not an
easy process. It must be gradual. It requires trust and courage. To maintain
credibility, management must strictly follow its own message. Real
communication is based on mutual trust.
Ten Tips for
Improving Communication
Improving Communication
- Manage by
walking around. Interact with as many people as possible, at all levels. Walk
around. Comment on company business, problems, opportunities, and plans. Communicate
informally. - Substitute
one-on-one exchange for unproductive meetings. Learn by listening. Make your
message clear. Achieve more in less time. - Reduce layers
and stretch the organization horizontally. Communication will be faster, more
reliable. - Make the
organization flexible. Avoid rigid organization charts and restrictive job
descriptions. Flexibility allows new situations to be met fast by rearranging
the troops, by forming ad-hoc teams. Informality lifts barriers in
communication. - Make written
communication short and clear. To the point. Easy to understand. Avoid
excessive explanations and arguments. - Learn to
listen. It provides information to the president or the sales person. The
talkative sales person cannot hear the customer. A good listener does not
interrupt, but shows interest and tries to understand the other party – what
makes him or her tick. - Accept frank
opinions from peers and employees. Criticism is communication too. Don’t shoot
the messenger. - Think before
you communicate. Consider the other party, anticipate reactions. Don’t tell
people only what they want to hear. Give bad news in a sensitive way. - Stay well
informed. Via networking; interacting with colleagues, clients, and suppliers;
with others connected to the business. Their input is important. - Other methods.
Include information to new hires; periodical briefings; information on notice
boards; a professionally edited newsletter, using appropriate language to boost
team spirit and promote new ideas.
Among all forms
of communication, nothing equals a face-to-face exchange. There is no
substitute for body language. The tone, facial expressions, and gestures that
go with the words cannot be expressed in writing or even over the phone.
of communication, nothing equals a face-to-face exchange. There is no
substitute for body language. The tone, facial expressions, and gestures that
go with the words cannot be expressed in writing or even over the phone.
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