Keep Calm and Carry On: How to Engage With Your Customers
- Engagement, Lean Basics, Lean in Practice
- April 15, 2020

Last week I featured a guest post on standard work as a mechanism for facilitating and empowering improvement. By documenting the current best practice, standardized work forms the baseline for kaizen or continuous improvement. As the standard is improved, the new standard becomes the baseline for further improvements, and so on. Improving standardized work is
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Rules create structure in our systems. Without rules there would be in chaos. Lean rules provide the guidance needed to implement improvement, explaining the “why” behind lean tools and the Six Sigma methodology. Lean rules also help develop new solutions to problems. For everyone in an organization, these rules help structure activities, connect customers and
READ MOREMany think Kaizen is about some sort of 5 day event where you shut down and make improvement. Maybe this idea is fed by consultants in some manner but Kaizen in fact is not this. It is about small incremental change. The type of change that makes it easier to do your job. Change in
READ MOREGenerally a horseshoe or U-Shaped work area layout that enables workers to easily move from one process to another in close proximity and pass parts between workers with little effort. Work cells do not need to be in a U-shaped configuration though this is often common due to maximizing product throughput with minimal use of
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Value stream mapping is a tremendously valuable tool for improving a process. Well suited for a broad range of industries and processes. A value stream map (VSM) illustrates the flow of materials and information as a product or service moves through a process. In short, it helps eliminate waste. But like any tool, VSM must
READ MOREA reader recently asked me for some information on implementing 5S in their factory. Even though I shared my 6S posters a couple weeks ago I thought I could still share some more. 5S was developed, as with so many of today’s best practice tools, in Japan. 5S is the name of a workplace organization
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