A Lean Journey On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.
“Amateurs work until they get it right. Professionals work until they can’t get it wrong.” ~Author Unknown
In Lean organizations, mistakes are seen as opportunities to improve. There is no blame game if something goes wrong. People are not rewarded for how few mistakes they make, but on how well they improve the process when mistakes have occured. Management bears the responsibility for creating effective systems that prevent mistakes.
The goal needs to be about making the work easier by thinking about the process as Taiichi Ohno says:
“Why not make the work easier and more interesting so that people do not have to sweat? The Toyota style is not to create results by working hard. It is a system that says there is no limit to people’s creativity. People don’t go to Toyota to ‘work’ they go there to ‘think’.”
Lean professionals continually work to prevent the opportunity for errors since quality is of utmost value to the customer.
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