Keep Calm and Carry On: How to Engage With Your Customers
- Engagement, Lean Basics, Lean in Practice
- April 15, 2020

Business is growing more competitive every day. In order to keep up with customer demand and expectations, companies are having to work faster and be more efficient than ever before. A VSM activity can help to identify and better coordinate operational teams and process segments that are integral to the overall process. To understand value
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The pitfalls of an ill-conceived employee suggestion program are multiple, legendary and most frequently – avoidable. With organizational commitment, clarity and ongoing communication employee engagement can positively impact your bottom line and your employee motivation and enthusiasm. Many organizations want to harness the ideas for improvement that naturally exist in their employees. Suggestion boxes are
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Employees want to do their best, sometimes the system or process does not position them to be successful. At times, it can be difficult for employees to see the forest for the trees. Sometimes they cannot see past the mounds of work at hand. This is why Lean Thinking shifts the viewpoint from a worker-centric
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Every organization that has implemented Lean is faced with the issue of how to train new employees so they fully understand the organizational culture and its approach to continuous improvement. Passing along your organizational culture to new employees is as important as any aspect of their training. An effective employee not only understands your organizational
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A process map is like a flowchart. It is constructed for the purpose of showing the flow of a process or cycle over time. The detailed sequences of activities, inputs, and outputs for a particular process is the key information needed to construct the map. The way in which this information is obtained is by
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A process map is like a flowchart. It is constructed for the purpose of showing the flow of a process or cycle over time. The detailed sequences of activities, inputs, and outputs for a particular process is the key information needed to construct the map. The way in which this information is obtained is by
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