It is hard to talk about making improvements without the conversation, at some point, turning to metrics. Used right, measuring processes in an organization can propel it forward. Used wrong, measurements can be disruptive and wasteful, and can crush morale.

In this presentation from Tim McMahon and Jeff Hajek’s webinar series, you will learn some of the measurement secrets we have picked up over the years. We’ll give you some practical tips that can help you use metrics to get more out of your organization, all while improving job satisfaction for the team.

An extended version (38 slides) of the PowerPoint presentation used in this video is available for purchase at the Velaction Store.