Ten Guiding Quality Principles To Differentiate Your Business

In Quality
November 11, 2013
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Quality
is an important factor when it comes to any product or service. With high
market competition, quality has become the market differentiator for almost all
products and services. Therefore, all manufacturers and service providers out
there constantly look for ways of enhancing their product or the service
quality.

Organizations
that are successful at creating superiority in quality make use of numerous
strategies. It is my experience that despite some differences in these
strategies among organizations, there was a long list of common practices.

To
continually improve your products and services in accordance with the customer
needs and in order to prosper in your business keep with the following
principles.

The Customer defines our Quality.
Their opinion of our products and services is paramount.
Quality comes first. To achieve
customer satisfaction, the quality of our products and services must be
our number one priority.
Zero Defects is the Goal! Our
Quality goal is to be defect free and provide industry leading
reliability.
Our work must be done with our
customers in mind, providing better products and services than our
competition.
Not only do our Customer assess
the quality of our products, but also the quality of our services.
Deliveries must be on time. Quality includes service Quality not just
product Quality.
Quality is everyone’s job. Each
individual can influence some parts of the manufacturing process of a
product or service they provide, therefore, effecting the quality of its
output AND ultimately the customer’s satisfaction.
Quality excellence can best be
achieved by preventing problems rather than by detecting and correcting
them after they occur. Focus on prevention rather than detection.
Continuous improvement is
essential to our success. We must strive for excellence in everything we
do, in our products, in their safety and value, in our services, our human
relations, our competitiveness and our profitability. Every employee plays
a role in Continuous Improvement.
Do it right the 1st time all the
time. All
work must be without defects from the very beginning. The standard of
quality can be attained by completing standardized process, which assures
not only improvement in the quality level, but also effects cost
optimization.
Customer and suppliers are our
partners. The company must maintain mutually beneficial relationships with
customers, suppliers and our associates.
Each employee is a customer for
work performed by other employees or suppliers, with a right to expect
good work from others and an obligation to contribute work of high quality
to those who, in turn, are his or her customer.
Employee involvement is our way
of life. We are a team. We must treat each other with trust and respect.

Organizations
that engage in a relentless pursuit of delivering high-quality products and
services outperform those that do not. Customers’ satisfaction depends on
having the right quality of goods and services to meet their needs. Ensuring
achievement of quality goals is an important management duty. Quality
directives should be compulsory to everyone in the corporation. Compliance to
customer expectations (not just specifications) is a must.